Open Positions Available in-office located at
364 Innovation Drive, North Clarendon, Vermont:
Tuttle is a market leader in consumer book categories ranging from Asian arts and literature to Asian language learning, self-help, martial arts, origami, Asian textile crafts, manga drawing, graphic fiction, gardening, travel, cooking, history and multi-cultural children’s books. We have an extensive backlist of 1600 active titles and publish 100+ new titles per year. Our books win many awards and are highly regarded within the industry for their excellent content and design values.
CUSTOMER SERVICE REPRESENTATIVE
Tuttle Publishing is the leading publisher of books about Asia. The company was founded in 1948 and has offices in North Clarendon, Vermont, Tokyo, Japan and Singapore. We are seeking a full-time Customer Service Representative (32 hours per week) to join our publishing team in our North Clarendon, Vermont office. The schedule for this position would be an 8-hour day Monday, Wednesday and Friday and a 8-hour day on either Tuesday or Thursday. This is an in-office position.
Responsibilities:
- Process various orders (website, exam copies, publicity, author, show events, etc)
- Process credit card payments
- Process backorder releases
- Upload orders to Ingram system (i-page)
- Pick, pack and ship books and sales materials
- Monitor Customer Service e-mail and voicemail
- Perform special projects for Sales and Publicity as needed
- Maintain daily shipment log
- Scan advances and library archives
- Receive and distribute internal mail
- Answer phone calls
Skills & Experience:
- Attention to detail
- Ability to occasionally lift boxes up to 40 pounds
- Strong organizational and time management skills
- Excellent communication skills
- Proficient in Excel and Word
Pay: $17.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Incentive Plan
- Employee Discount
Please send cover letter and resume to hr@tuttlepublishing.com
SYSTEMS ADMINISTRATOR
Tuttle Publishing is the leading publisher of books about Asia with offices in Tokyo, Singapore and North Clarendon, Vermont (www.tuttlepublishing.com). We are seeking a full-time Systems Administrator to join our growing team.
Responsibilities:
- Create and sustain custom SQL reporting
- Manage and maintain IT systems (hardware and software)
- Maintain/Upgrade Sage 300 ERP software
- Import/export data from distribution partners and customers
- Propose and implement upgrades to software and hardware to stay current
- Provide timely support to maintain productivity
- Send weekly worldwide metadata feeds of title information
- Install, configure and maintain network and user hardware/software
- Ensure data storage is safe and secure
Required Skills & Experience:
- Minimum of 2 years experience with SQL and other relational databases
- Working understanding or prior experience with Crystal Reports
- Working knowledge of networking, security, internet, intranet systems
- Strong organized workflow, project and time management skills, good communication skills
- Server and firewall network management
Benefits:
- 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off, Incentive Plan,
- Employee Discount
- Staff are currently working the following hybrid schedule: Monday/Wednesday/Friday – In Office; Tuesday/Thursday – Remote
Please e-mail resume and cover letter to: hr@tuttlepublishing.com